• Serve as the primary point of contact for assigned clients, managing relationships and understanding their business goals.
• Actively seek and pursue new business leads and prospective clients to grow the agency’s client base
• Lead project briefings and ensure clear communication of client needs to internal teams (creative, strategy, production).
• Manage project timelines, budgets, deliverables, and approvals across multiple accounts.
• Collaborate with creative and strategy teams to deliver work that meets client expectations and aligns with the agency’s creative standards.
• Proactively identify opportunities to grow client accounts and upsell services.
• Present work, reports, and recommendations to clients with confidence and clarity.
• Monitor campaign performance and coordinate reporting and insights.
• Ensure client satisfaction and resolve issues quickly and professionally.
• 3+ years’ experience in account management or client service, preferably in a creative or marketing agency.
• Strong understanding of creative processes and marketing fundamentals (digital, content, campaigns, branding).
• Exceptional interpersonal, communication, and organizational skills.
• Ability to manage multiple projects and deadlines without dropping the ball.
• Adept in project management tools (Asana, Trello, Notion, etc.) and presentation tools (Google Slides, PowerPoint, Excel).
• Self-starter with a proactive, solution-oriented mindset.
• Passion for creativity, branding, and innovation.
• Bonus: Experience working with animation, media, or digital content teams.
